Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

SERVPRO of East Central Austin is available 24/7 for homeowners, property managers and businesses in Austin TX and Manor TX, who are in need of water damage restoration. Understanding the extent of the water damage to your Austin property begins with our SERVPRO team doing a detailed inspection of the premises, and of the area where the water damage occurred.

Having an inspection and damage assessment done to your Austin home or business is a vital part of the process, whether your water damage occurred as the result of leaks, broken pipes, flooding, storm damage, fire damage, or something else. Remember, some damage may not be visible immediately, so doing a thorough inspection will allow our SERVPRO professionals to assess the scope of the issue, and from there, we can develop an appropriate plan of action to restore your Austin property to the condition it was in prior to when the damage occurred.

Once we complete the inspection and assessment stage, if the water damage involves excess water in the area, our SERVPRO company would then begin the water removal, or water extraction, from your Austin home or business. If your Austin TX property shows any type of mold as a result of the water damage, we can also perform a mold inspection, and handle any mold removal or mold remediation Austin needs.

Our highly skilled, trained and certified team of SERVPRO water damage experts are here to help 24/7. Call today for an Austin water damage inspection.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction